Keen

Step-by-step guide to send event data from RudderStack to Keen

Keen is a customer analytics platform that allows you to collect, analyze and get invaluable marketing insights from your customer event data.

RudderStack supports S2S (Server to Server) cloud mode and Web Native SDK for integration with Keen. You can thus send event data attached to Keen collections using RudderStack APIs.

Getting Started

To enable sending data to Keen, you will first need to add it as a destination to the source from which you are sending your event data. Once the destination is enabled, events from our SDK will start flowing to Keen.

Before configuring your source and destination on the RudderStack, please verify if the source platform is supported by Keen, by referring to the table below:

Connection Mode

Web

Mobile

Server

Device mode

Supported

-

-

Cloud mode

Supported

Supported

Supported

To know more about the difference between Cloud mode and Device mode in RudderStack, read the RudderStack connection modes guide.

Once you have confirmed that the platform supports sending events to Keen, perform the steps below:

Please follow our guide on How to Add a Source and Destination in RudderStack to add a source and destination in RudderStack.

  • Give a name to the destination and click on Next. You should then see the following screen:

Connection Settings for Keen in RudderStack
  • Please enter the Project ID and Write Key.

  • You can enable the Use native SDK to send events setting to send events through Keen's native JavaScript SDK.

Configuring Add-ons

If enabled, RudderStack attaches the following Keen add-ons to the events, which helps in their data enrichment before routing them to Keen:

Add-on

Description

Geo IP Add On

The enriched output will be available under the ip_geo_info key.

User Agent Add On

The enriched output will be available under the parsed_user_agent key.

URL Parsing Add On

The enriched output will be available under the parsed_page_url key.

Referrer Parsing Add On

The enriched output will be available under the referrer_info key.

Note: We only pass the IP, page and referrer add-ons to Keen if the event contains a valid ip, page, URL and referrer property.

Keen add-ons settings in RudderStack
  • Once you have finalized all the settings, click on Next to complete the configuration. Keen will now be added as a destination in RudderStack.

Identify

Calling rudderanalytics.identify() has no effect on Keen whatsoever, when called from the server-side SDKs. However, when called from client-side SDKs, RudderStack calls the Keen extendEventswith a user object userIdand traits passed in from the identify call.

Calling extendEvents adds the user object to all subsequentrecordEvent calls to Keen. Hence, to view the identify data , you will have to make a subsequent page and track call from RudderStack.

A sample identify call is as shown in the following code snippet:

rudderanalytics.identify("my-userID", {
name: "Tintin",
city: "Brussels",
country: "Belgium",
email: "tintin@herge.com"
});

This will pass the below user to every subsequent event data:

user: {
userId: "my-userID",
traits: {
name: "Tintin",
city: "Brussels",
country: "Belgium",
email: "tintin@herge.com"
}
}

Page

Calling rudderanalytics.page() will pass the page properties to the Keen collection Viewed <category> <name> page. To know more about the pagecall, please refer to our RudderStack API Specification documentation.

A sample page call is as shown in the snippet below:

// "home" is the name of the page.
rudderanalytics.page("home", {
path: "path",
url: "url",
title: "title",
search: "search",
referrer: "referrer"
});

This will send the following properties to the Keen Viewed Home Page collection:

  • path

  • url

  • title

  • search

  • referrer

  • userId

  • user traits (If coming from the client SDKs)

Track

Calling rudderanalytics.track() will pass the event properties to Keen on the collection event-name. To know more about the trackcall, please refer to our RudderStack API Specification documentation.

An example track call is as shown:

rudderanalytics.track("Track me", {
category: "category",
label: "label",
value: "value"
});

The above call will send the following properties to Keen's Track me collection:

  • category

  • label

  • value

  • userId

  • user traits (If coming from the client SDKs)

Screen

The screen call records the screen views of the user in your App. If you have turned on the screen views in your App implementation from the iOS or Android SDK it will be registered in your dashboard. We'll forward the properties you've passed along with the screen call as it is.

Here is a sample screen call in using RudderStack iOS SDK.

[[RudderClient sharedInstance] screen:@"Main"
properties:@{@"prop_key" : @"prop_value"}];

FAQs

Where do I get the Project ID and Write Key for configuring Keen on RudderStack?

You will find the Project ID and Write Key by navigating to Projects - (select your project) - Access - Project Details.

Contact Us

If you come across any issues while configuring Keen with RudderStack, please feel free to contact us. You can also start a conversation on our Slack channel; we will be happy to talk to you!