Intercom

Step-by-step guide to ingest data from Intercom into RudderStack.

Intercom is an industry-leading, real-time business messaging platform, that allows you to bring together and manage all your customer life cycle activities on a single platform.

This document guides you in setting up Intercom as a source in RudderStack. Once configured, RudderStack automatically ingests your specified Intercom data, which can then be routed to your data warehouse or any other third-party destination supported by RudderStack.

Getting Started

To set up Intercom as a source on the RudderStack dashboard, follow these steps:

  • Log into your RudderStack dashboard.

  • From the left panel, select Sources. Then, click on Add Source, as shown:

  • Next, select Intercom from the list of Cloud Sources, and click on Next.

  • Assign a name to your source, and click on Next.

Specifying Connection Credentials

  • Next, authenticate RudderStack with Intercom by clicking on the Connect with Intercom option, as shown:

If you've already configured Intercom as a source before, you can choose the account visible under the Use existing credentials tab.

Setting the Data Update Schedule

  • Next, you will be required to set the Run Frequency to schedule the data import from your Intercom account to RudderStack. You can also specify the time when you want this synchronization to start, by choosing the time under the Sync Starting At option.

Selecting the Data to Import

  • Finally, choose the Intercom data that you wish to ingest via RudderStack. You can either select all the data, or choose specific Intercom data attributes, as per your requirement.

That's it! Intercom is now successfully configured as a source on your RudderStack dashboard.

RudderStack will start ingesting data from Intercom as per the specified frequency. You can further connect this source to your data warehouse or other third-party destinations by clicking on Connect Destinations or Add Destinations, as shown:

Contact Us

If you come across any issues while configuring Intercom as a source on the RudderStack dashboard, please feel free to contact us. You can also start a conversation on our Slack channel; we will be happy to talk to you!